Within 24 hours.
From € 2.950,- per test
It is essential to know the consumers’ opinion. Is there enough confidence in the company, was the last experience positive and on which dimensions can you improve?
The scan looks at all relevant aspects of customer centricity instead of only advocacy. A promotor score provides you with only one KPI. The customer centricity scan is much broader and gives the full picture.
A customer centricity scan provides you with a complete picture of all dimensions that drive centricity. We know how to conduct this for all products and services.
The customer centricity provides specific answers that help understand the strength of the relationship and gives insights in where to improve. We compare your scan with a strong up-to-date benchmark. We compare with the average and the top 20% within your category.
The reporting is easy to read and easy to understand because we have made the selection of which are the most important KPI’s. It follows a stepwise approach where every KPI is compared with an average and a top 20%. After reading the scorecard you know exactly what to do. The reporting consists of 3 aspects.
The scorecard contains the most important results to help you determine your customer centricity. It helps you make the selection of what is important and what not. In addition, the reading guide helps you understand and interpret the results.
The scorecard can easily be translated into a PowerPoint report that can be send to all stakeholders. The PowerPoint already consists of a description of each KPI and puts all results in the right order for interpretation.
The dashboard gives you online access to all the results of the research, broken down by gender and age if possible. With this dashboard, you can quickly delve deeper in order to understand all aspects of the research. A research expert is always available to explain by telephone what the report contains and how it should be read.